ceo94's Privacy Policy
Your personal information matters to us — here is a transparent overview of how ceo94 collects, stores, and protects your data.
Introduction & Scope
General Overview
ceo94 is a secure and reliable online betting and gaming platform serving players in Bangladesh. This privacy policy document ("Policy") explains how ceo94 ("we", "our") collects, processes, stores, and protects your ("you", "user") personal information.
By accessing our website ceo94.lat or registering an account, you agree to the terms of this Policy. This Policy should be read together with our terms and conditions.
We may update this Policy from time to time. A notice will be posted on the site for any changes. Continued use of the site after an updated version of the Policy is published will be considered your acceptance of the new Policy.
What Information We Collect
Types of Information Collected
ceo94 collects the following types of information:
2.1 Identity Information
When you open an account or contact support, we may collect the following information:
- Full name and date of birth
- Email address and phone number
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- National ID or passport number (for identity verification purposes)
2.2 Transaction Information
Records of your deposits and withdrawals, betting history, bonus usage, and account balance information are stored in our system.
2.3 Technical & Usage Information
When you use our platform, the following information may be recorded automatically:
- IP address and device type
- Browser and operating system information
- Time of site access and session duration
- Which pages were visited and which games were played
- Information collected through cookies and similar tracking technologies
2.4 Communication Information
When you contact support via our 24/7 live chat or email, records of those conversations are kept to improve service quality and for future reference.
Purpose of Using Your Information
Why We Use Your Information
ceo94 uses your information for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and verify your account |
| Payment Processing | To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay |
| Customer Support | To provide support via live chat and email, and to resolve complaints |
| Security Verification | To prevent fraud, protect accounts, and verify identity |
| Responsible Gaming | To detect excessive gaming and enforce self-exclusion |
| Platform Improvement | To analyze user experience and improve site quality |
| Communication | To send important account-related messages and updates |
We do not use your information for third-party marketing purposes without your consent.
Information Disclosure & Third Parties
Sharing Information with Third Parties
ceo94 does not sell your personal information. Information may only be disclosed in the limited circumstances described below:
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete your transactions. This information is used solely for payment verification, and each payment service follows its own privacy policy.
4.2 Technology & Service Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may view certain session information to operate their games. They are contracted with ceo94 and cannot use your information independently.
4.3 Legal Obligations
If information is required to be provided through legal proceedings, a court order, or the direction of a competent authority, ceo94 will comply with that obligation. In such cases, you will be informed to the extent possible unless legally prohibited.
4.4 Fraud Prevention
If any fraudulent activity, money laundering, or other illegal conduct is suspected, relevant information may be shared with investigative agencies.
Cookies & Tracking Technologies
Cookie Usage Policy
ceo94 uses cookies and similar technologies to improve your user experience and ensure the secure operation of the platform.
5.1 Essential Cookies
These cookies are essential for the core functions of the platform. Without them, it is not possible to maintain login sessions, keep payments secure, or run games properly.
5.2 Analytics Cookies
These cookies help us understand how you use the site — which pages you spend more time on, which games are most popular, and where there is room for improvement. This information is used to improve the site.
5.3 Cookie Controls
You can turn off non-essential cookies by going to your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.
Data Security Measures
Security Technologies & Practices
ceo94 applies industry-standard technologies and practices to keep your personal and financial information secure:
SSL Encryption
All data transfers between your browser and our servers are secured through SSL (Secure Socket Layer) encryption. You can confirm this by looking for "https" and the lock icon in your browser.
Access Controls
Only authorized ceo94 staff can access your account information on a need-to-know basis. All access is logged and regularly reviewed.
Regular Security Reviews
Our systems undergo regular security testing. Any potential vulnerabilities are identified and resolved promptly.
Data Backup
Your account information is regularly backed up on secure servers to ensure no data is lost due to technical issues.
While we strive to maintain the highest level of security, it is not possible to claim that data transmission over the internet is entirely risk-free. It is your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity on your account.
Data Retention Period
How Long We Keep Your Information
ceo94 retains your information only for as long as it is necessary:
7.1 Active Accounts
All account information, transaction history, and gaming records are retained while your account is active. This is necessary to provide you with uninterrupted service.
7.2 Closed Accounts
Even after an account is closed, certain information may be retained for a limited period for legal, regulatory, or fraud prevention purposes. Once that period has passed, the information is securely deleted or anonymized.
7.3 Legal Retention Obligations
Certain specific information (such as transaction records) must be retained for a set period as required by applicable law. In such cases, it may not be possible to delete the information even at the user's request.
Your Data Rights
User Rights
If you have an account with ceo94, you have the following rights regarding your personal information:
8.1 Right to Access
You can contact us at any time to find out what information we hold about you. We are obligated to provide this information within a reasonable timeframe.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account settings; for other cases, please contact support.
8.3 Right to Request Deletion
In certain circumstances, you can request that your information be deleted. However, information that must be retained to meet legal or regulatory obligations may not be deletable.
8.4 Withdrawal of Marketing Communications
You can opt out of promotional communications at any time. However, important account-related messages (such as suspicious login alerts or payment confirmations) may still be sent.
To exercise any of these rights, please contact our support team. We will respond to your request within 7 business days.
Protection of Minors
Age Limit & Child Protection Policy
ceo94 is intended only for individuals aged 21 or older. We do not collect information from minors and have no intention of doing so.
We verify age at the time of account registration. If a minor's information enters our system for any reason, the account will be closed as soon as it is identified and all associated information will be deleted.
If you are aware that a minor is using our platform, please notify our support team immediately.
International Transfer of Information
Data Transfer & Storage
ceo94's servers and data processors may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:
- All data processors follow strong privacy and security standards.
- The protections described in this Policy remain in effect prior to any transfer.
- Appropriate contractual safeguards are in place to protect your information.
- SSL encryption is maintained for international transfers as well.
Policy Changes & Updates
Process for Policy Changes
ceo94 may review and update this privacy policy from time to time. For any significant changes:
- A notice will be published in a prominent location on the site.
- Registered users will be notified by email.
- The effective date of the updated policy will be clearly stated.
Continuing to use the site after the changes will be considered your acceptance of the new policy. You are advised to review this policy regularly.
Contact Us
Privacy Inquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in Bengali and English 24/7.
Privacy Contact
For any matter related to the protection of your information, reach us through the following:
We handle your privacy-related requests on a priority basis and try to respond as soon as possible.
Related Pages: