Frequently Asked Questions
ceo94 FAQ — All Your Answers in One Place
Clear up any doubts about deposits, withdrawals, the VIP program, and account matters — the complete Q&A guide from ceo94.
From new players to experienced members at ceo94 — everyone has questions from time to time. On this page we have organized the most frequently asked questions into four sections: VIP Program, Deposits, Withdrawals, and Account & Login. Every answer is written in plain English so you can find a solution quickly. If you still have questions, our 24/7 support team is always ready.
VIP Program
In ceo94's VIP program, every member receives cashback at a set rate on their bets each week. At the end of the week, the cashback amount is calculated and automatically added to your account. You can withdraw this money directly or use it on your next bet — entirely your choice.
ceo94 has five VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback; Silver offers 0.4%; Gold offers 0.6%; Platinum offers 0.8%; and the highest tier, Diamond, offers up to 1.0% weekly cashback. The higher the tier, the greater the benefits.
Alongside cashback, members at higher VIP tiers enjoy priority customer support, early access to special promotions, and gifts and exclusive offers. Upon reaching the Diamond tier, a personal account manager is also available. You can view the full list of benefits for each tier in your profile section.
Your VIP points accumulate as you place bets regularly and stay active on the platform. After reaching a certain level of activity, you are automatically promoted to the next tier. So by starting at Bronze and playing consistently, it is possible to progress through Silver, Gold, and all the way up to Diamond.
Yes, staying regularly active on the platform is necessary to maintain your VIP tier. If you are inactive for an extended period, your tier may be reviewed. However, active players generally do not face any issues. You can check your current tier and progress on the profile page at any time.
Deposit Questions
Depositing with Nagad at ceo94 is very simple. Log in to your account, go to the "Deposit" section, select Nagad as the payment method, and send the amount to the designated number. Your balance is updated as soon as the transaction is successful. The minimum deposit amount is ৳300.
ceo94 currently supports deposits through four mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service from Dutch-Bangla Bank. The minimum deposit amount is ৳300 for each method and transactions are instant.
Deposits are usually instant, but network issues can sometimes cause a slight delay. Wait a few minutes and refresh the page. If your balance has not appeared within 15 minutes, contact us via live chat with your transaction ID or a screenshot and we will resolve it quickly.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay) at ceo94 is ৳300. Transactions below this amount will not be processed. You can receive a 100% welcome bonus of up to ৳10,000, so depositing more gives you the opportunity to earn a larger bonus.
ceo94's welcome bonus is 100% of your first deposit — up to a maximum of ৳10,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus, bringing your total balance to ৳2,000. If you deposit ৳22,000, you will receive the maximum ৳10,000 bonus, making your total ৳32,000. A 10x wagering requirement applies to the bonus.
Money Withdrawal
Yes, for security purposes withdrawal requests are only accepted to the mobile wallet number registered in the player's own name. Withdrawals to someone else's number are not possible. This ensures the safety of your account and funds.
Withdrawal requests at ceo94 are generally processed within 1 hour. In most cases it takes even less time. If your request still shows as "pending", wait a little longer; if it has been more than 1 hour, let us know via live chat.
Absolutely. ceo94's payment system is active seven days a week, twenty-four hours a day. Whether it is late at night or a holiday — there is no downtime for the withdrawal service. The minimum withdrawal amount is ৳800.
A 10x wagering requirement must be met on the welcome bonus — the requirement applies only to the bonus amount, not the deposit. For example: if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets. Once the requirement is fulfilled, winnings earned from the bonus can be withdrawn normally.
The minimum withdrawal amount at ceo94 is ৳800. Withdrawal requests below this amount cannot be made. Withdrawals can be made through any of the four methods: bKash, Nagad, Rocket, and Upay.
Account & Login
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and you will receive a verification code. Use the code to set a new password. If you have trouble, contact our live chat and we will verify your identity and assist you.
Yes, ceo94 can be used in a browser from any device. Logging in from a new device or browser may include a verification step for security. As long as your username and password are correct, you should have no trouble logging in.
No. Only one account per person is allowed at ceo94. Operating multiple accounts is a violation of the rules and if detected, all associated accounts may be suspended. If you have an issue with an existing account, please contact support instead of opening a new one.
Common reasons for not being able to log in include: incorrect password, Caps Lock being on, or outdated browser cache or cookies. First, clear your browser cache and try again. Entering the wrong password multiple times may temporarily lock your account — in that case, reset your password or let us know via live chat.
For a secure password at ceo94, use at least 8 characters. A password combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !) is the most secure. Avoid simple passwords like your date of birth or "123456". Changing your password regularly is also a good habit.
Still have questions?
Our support team is by your side seven days a week, twenty-four hours a day — in both Bengali and English. For any issue, reach out quickly via live chat or send us an email.